At SurgaWin, your privacy is not merely a legal obligation — it is a responsibility we take seriously. This document clearly explains what data we collect, how it is used, and the steps we take to ensure your information remains safe and protected at all times.
We manage member personal data guided by the following core principles — because your trust is the foundation of everything we do.
Your personal data is stored in systems protected by high-level encryption. Internal access is strictly limited to authorised personnel only.
SurgaWin only collects data that is genuinely necessary to provide our services to you. No data is collected for unrelated purposes.
We clearly state the purpose behind every piece of data we collect. No hidden agendas — what you read here is exactly what happens.
You have the right to access, correct, or request deletion of your personal data at any time through our customer support.
SurgaWin's security systems are updated regularly. We conduct penetration testing and security audits to ensure your data remains protected at all times.
SurgaWin's privacy policy complies with internationally recognised data protection standards, ensuring your data is managed in line with industry best practices.
SurgaWin is committed to protecting the privacy of every member who uses our platform. We understand that personal data is a sensitive matter — and we do not take this responsibility lightly.
This Privacy Policy applies to all information collected through the surgawin.vu website, the SurgaWin mobile app, and all related services we offer. It is fully binding on us and serves as a guide for how our team handles your data in day-to-day operations.
Our approach is straightforward: we collect only what is necessary, use it for stated purposes, and protect it to the best of our ability. Nothing more, nothing less. Your trust in SurgaWin is something we take to heart.
SurgaWin collects several categories of personal data depending on how you interact with our platform:
The data we collect is used solely for legitimate, stated purposes. Below is a detailed breakdown of how we use your data:
You may withdraw consent for marketing communications at any time via your account settings or by contacting our support team.
SurgaWin do not sell your personal data to any third party for marketing or other purposes. However, there are certain situations where we need to share your data:
We share necessary data with companies acting on our behalf, including:
All these providers are required to sign strict data protection agreements and are not permitted to use your data for any other purpose.
SurgaWin may be required to disclose your data when mandated by law, court order, or a relevant regulatory authority. We will always endeavour to notify you in advance unless prohibited from doing so.
The security of your data is SurgaWin's highest priority. We employ multiple layers of technical and procedural protection to keep your data safe at all times:
While we employ the best available security measures, no system can be guaranteed 100% secure. You also play an important role in keeping your account safe by using a strong password and not sharing your login credentials.
SurgaWin uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect platform functionality. Essential cookies cannot be disabled without impacting overall platform use.
As a SurgaWin member, you have several rights regarding your personal data. We fully respect these rights and will respond to any request within a reasonable timeframe.
You have the right to request a copy of all personal data we hold about you. We will provide this information in a readable format.
If your data is inaccurate or incomplete, you have the right to request that we correct it promptly.
In certain circumstances, you have the right to request deletion of your personal data. This right is subject to any legal obligations binding on us.
You may request that we restrict the processing of your data under certain circumstances, such as when you dispute the accuracy of the data.
You have the right to receive your data in a structured, machine-readable format for transfer to another service provider.
You may object to the processing of your data for direct marketing purposes at any time. Such requests will be actioned immediately.
SurgaWin retains your personal data only for as long as needed for the purposes stated in this policy. Retention periods vary by data type:
When data is no longer needed and there is no legal obligation to retain it, we will securely delete or anonymise it.
To operate our platform, some data may be processed or stored on servers located outside Malaysia. This occurs primarily when we use cloud service providers or international game providers.
When we transfer data outside Malaysia, we ensure that equivalent protections to those in Malaysia are applied. This is done through:
SurgaWin Platform not designed for children and we do not knowingly collect personal data from individuals under the age of 18. Registration by minors is strictly prohibited.
If we become aware that personal data of a minor has been collected inadvertently, we will take immediate steps to delete that data and close the account in question.
Parents or guardians who suspect their child has registered an account at SurgaWin are urged to contact us immediately via live chat so that the appropriate action can be taken.
SurgaWin reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements.
When we make material changes to this policy, we will:
We encourage you to review this Privacy Policy periodically. Continued use of the platform after any changes take effect will be considered acceptance of the updated policy.
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, our team is ready to help.
The fastest way to reach us is via live chat available 24 hours a day, 7 days a week on the SurgaWin platform. Our Malaysian-speaking support team will assist you promptly.
For enquiries related to the platform's general terms of use, please refer to Terms and Conditions us or visit the FAQ for quick answers.
We built SurgaWin with trust at its core. Register today and enjoy a safe, fair and enjoyable gaming experience — with the assurance that your privacy is always protected.
For users aged 18 and above only. Terms and Conditions | Responsible Gaming